Frequently Asked Questions

Apply for new service conveniently online or you can come to our main office at 545 Corinth Rd. If you need assistance, feel free to contact the office at (770) 254-3710.

Customers may sign up online to view their account details, manage single & multi-accounts, multi-bill pay, and e-Billing configuration.

You can sign up for paperless billing after registering your online account in the payment portal. Once registered, please select the contact preference tab on the main page of the online portal.

You may check your water usage on your monthly water bill or login to your customer portal to view your detailed water consumption, along with various other useful features.

CCWSA offers several payment options, including online bill pay, pay by phone, mail, credit card, bank draft, e-check, and night drop.

If you are experiencing a water emergency, please locate your water meter, turn off the water supply, and if you need assistance, feel free to contact our office at 770-254-3710.

The drinking water for the county is produced from surface water sources. The B.T. Brown Water Treatment Plant in the northern part of the county produces water from the B.T. Brown Reservoir. Coweta Water also purchases water from the City of Atlanta, the City of Griffin, and Newnan Utilities to supplement water demand. The annual Consumer Confidence Report provides more details about the county’s source water and can be found here.

The treatment process begins with pumping water from the reservoir, where the primary coagulant aluminum sulfate (“alum”) is added to help settle out most of the particulate matter. The settled water is then filtered and disinfected with chlorine. Phosphate is added to prevent corrosion in the water mains, and fluoride is added to promote dental health. The entire treatment process is carefully monitored by Operators who are licensed by the State of Georgia and must adhere to strict limits for all chemical dosages.

The United States Environmental Protection Agency (EPA) has developed a list of drinking water standards for substances found in drinking water. All water systems are required to provide their consumers detailed information about these regulated substances and the results of the testing done to the water on their annual Consumer Confidence Report, which can be found here.

Air can sometimes be introduced in the pipes due to plumbing repairs, water main repairs, or even when the temperature changes rapidly. Keeping the faucet on low and running for several minutes should help release any trapped air. Air in water often gives a milky appearance. Once the air settles out, the water will appear clear again.

Low pressure can have multiple causes. First, determine if the pressure is low from only one tap or all taps in the home. If a single tap has an issue, try removing the aerator cap and removing any particulate matter. If the pressure is low throughout the home, test the outside spigot. If pressure is normal on the outside spigot, the source of the problem may be a Pressure Reducing Valve (PRV) inside the home. A plumber may need to help resolve PRV issues. If the water pressure is low on the outside spigot, please call our customer care department to report this issue at 770-254-3710.

The hardness of water is measured on a numeric scale that reflects the amount of  minerals, such as magnesium and calcium, dissolved in the water. Coweta Water consistently tests in the “soft” range (0-60 parts per million). Hard water will generally measure over 180 on this scale. Soft water generally dissolves soaps better and leaves less scale on glassware, dishes, and appliances.

Many manufacturers recommend period flushing of units to prevent sediment build up that can contribute to water discoloration, odors, and possible clogging in water faucets due to scale particles that break away. Many homeowners now have tankless water heaters that eliminate most of these concerns. When there are water quality issues associated with a traditional water heater, always check both Hot and Cold water. Cold water taps are not plumbed through the water heater and will not be affected by water heater problems.  

Most discoloration in water is temporary and associated with higher levels of iron and/or manganese, two minerals naturally found in water. The iron and manganese can be caused by a disruption in flow or pressure in the water mains caused by main breaks, fire hydrant usage, surface vibrations, or plumbing repairs. The color of the discoloration depends on the amount of iron and manganese. Lower levels will appear yellowish, while higher levels will vary from pink to red to brown. Normally, the disruption is temporary and clears up within a couple hours. The water may not be aesthetically pleasing, but according to the Environmental Protection Agency (EPA), short-term increased levels of iron or manganese are not a threat to public health. Oftentimes, the customer can correct this problem by simply flushing their lines (opening several cold faucets in the home) for about fifteen (15) minutes. If possible, start with the outside hose spigot. Monitor the color there first, and when it clears start opening the cold-water spigots inside the home to clear the plumbing lines. Avoid using hot water to prevent the discolored water from entering the water heater. If the unpleasant color remains, we ask that you contact the Authority at 770-254-3710 so we can flush the main lines to expedite this process.

Thousands of tiny air bubbles suspended in water is the cause of tap water appearing cloudy, chalky, or milky white. Changes in temperature (cold outside, warm inside), or some plumbing repairs can contribute to the problems.  If the water is left to sit briefly, the bubbles will naturally travel to the surface and disappear to the air and you will see the water clear. The last of the air may collect around the surface of the water, giving it a soapy appearance. To clear the lines in your home, open several cold-water taps and allow them to run for fifteen (15) minutes. If the cloudy water is only present in your hot water, the issue may be a water heater maintenance issue.

There is a multitude of factors that can contribute to taste and odor issues in water. Some issues may be related to the chemicals used to treat your water, like chlorine. Other times, water quality issues can be related to the source water, or to the distribution delivery system. Every individual has different sensitivities to odors and tastes, so it is best to contact our customer care department at 770-254-3710 to have one of our water quality specialists help investigate the issue.

Boil water advisories (BWA) are issued when a water source pressure level drops below 20 psi, typically caused by a water main break. With a significant loss of pressure, there is a possibility for water to become contaminated with harmful bacteria. The BWA is a preventative measure for customers to be aware of this possible contamination. The water is tested using a 24-hour bacterial test and is lifted only when the test shows no bacterial contamination.

NO. An advisory means that due to the loss of water pressure, there is a possibility that the water could be contaminated; therefore, we operate under the precaution that contamination is present until we can confirm the results of the microbial water sample tests.

Bring water to a rolling boil for AT LEAST 1 MINUTE before consuming. All harmful bacteria that can be present are killed during this period. Water filter systems do not remove harmful bacteria; boil water even if you have a filter system. Remember to boil water for common activities including:

• Brushing Teeth
• Cooking (can be cooled after boil)
• Baby Formula & Food preparation
• Drink Preparation (pet’s water too)
• Washing all Food
• Ice Preparation

If water was consumed before hearing the advisory, your risk of illness is still low, since most Boil Water Advisories are issued as a precautionary measure when water mains are repaired. If you begin to experience symptoms such as fever, diarrhea, or vomiting a couple hours after ingesting the water, you should seek immediate medical attention. Advise your healthcare practitioner that you consumed water during a ‘Boil Water Advisory.’

You may view our current and most up-to-date water rates as of September 8, 2025 here.

Click here to access CCWSA’s 2024 Water Quality Report, also known as the Consumer Confidence Report (CCR).

No. CCWSA staff verified the piping material on both sides of all metered accounts. It was verified
that NO lead piping is present from the water mains to the meter, or from the meter to the customer. To access CCWSA’s 2024 Lead Service Inventory, please click here.